Contact the Star
Welcome! We’re here to help.
Star Business Club:
General inquiries: email@example.com
Editorial inquiries: firstname.lastname@example.org
Publisher – John D. Cruickshank
Proprietor: Toronto Star Newspapers Limited
Please forward home delivery inquiries to:
- email@example.com or
- call 416-367-4500 or 1-800-268-9213.
- For online self service, please click here.
You can also click here for more information about our Circulation Department.
To contact the Star newsroom:
One Yonge Street
The main telephone is 416-367-2000
Monday to Friday 9:00 a.m. to 5:00 p.m.
Below are links to our most requested departments where you will find information about what they do, the services they provide and how to contact them. You may also want to check Frequently-Asked Questions, which provides information on specific topics.
thestar.com email support:
If you cannot find an appropriate contact name or number below, send an email to the webmaster and it will be directed to the most appropriate person. Please check the Frequently-Asked Questions first.
The Editorial department, or newsroom, gathers the news and designs the newspaper and Toronto Star magazines, such as Starweek. Employees in the department handle press releases, letters to the editor, article submissions, and cover news and feature stories happening in the community and beyond.
The Circulation department is responsible for delivering your newspaper to you. Employees handle any issues related to subscriptions, delivery problems, vacation stops and starts, newspaper boxes and other customer service questions.
The Classified Advertising department handles births, adoptions and death notices, memorials, announcements and classified ads for commercial and private-party advertisers, including help wanted, rentals, real estate, automotive and merchandise.
The Advertising department is responsible for all display ads and inserts throughout the Toronto Star, its magazines and thestar.com. It handles ad sales and provides information on related subjects such as rates, deadlines and specifications.
Torstar Syndication Services collects, packages and distributes content from Torstar newspapers and external sources. The department is also responsible for managing content rights, marketing and licensing content, and providing research and information-gathering services.
The Promotions department looks after promotional efforts, including Toronto Star contests, partnerships and sponsorships within the community.
The Star Advisers is our reader panel. For more information and to find out how you can participate, please visit www.thestaradvisers.com.
Editor: Michael Cooke
Managing Editor: Joe Hall
The main newsroom phone number is 416-869-4300; fax 416-869-4328; email firstname.lastname@example.org
General inquiries can be sent to:
One Yonge Street, Fifth Floor
You can reach individual departments/sections within Editorial via phone, fax or email, listed below
Send your contribution to Letters to the Editor via email to email@example.com; via fax to 416-869-4322; or by mail to One Yonge Street, Toronto, Ontario M5E 1E6. Letters must include full name, address and all phone numbers of sender (daytime, evening and cellphone). Street names and phone numbers will not be published. We reserve the right to edit letters, which typically run 50-150 words. Please note: We get many more letters than we have space to print. Due to the volume, we unfortunately cannot acknowledge every submission.
You may send letters on sports-related issues to the Sports Editor. Send your submission via email to firstname.lastname@example.org; or by mail to Letters to the Sports Editor, One Yonge Street, Toronto, Ontario M5E 1E6. Letters must include full name, address, and phone numbers of sender. Street names and phone numbers will not be published. We reserve the right to edit letters, which typically run 50-150 words.
Bureau of Accuracy/Public Editor
You can contact the Star’s Bureau of Accuracy and Public Editor by email email@example.com; by phone at 416-869-4949; or by fax at 416-869-4322.
If you have a news tip, call the 24-hour news desk at 416-869-4300 or send via email firstname.lastname@example.org. News releases should be sent, if possible, to the editor responsible for that type of coverage (i.e. entertainment, business, food, etc.) Please see Editorial Departments/Sections. News releases for the city desk can be sent by fax to 416-869-4328 or email to email@example.com.
- A press release should be brief and explain clearly why the event is of public interest.
- Include the basic details about who, what, when, where and why, along with a contact person and his or her phone numbers and email address if available.
- Be aware of deadlines. A news release should be submitted as early as possible and preferably at least two weeks in advance.
Stories, commentaries or opinion pieces should be submitted to the section of the Star to which they’re best suited.
Alternatively, they can be sent by fax to 416-869-4328 or email to firstname.lastname@example.org. Hard copies can be mailed to a specific section of the paper or the Editorial Department at One Yonge Street, Fifth Floor, Toronto, Ontario M5E 1E6.
How to reach someone at the Star
Most staff members, including reporters, editors, columnists and photographers, can be reached by email. In most cases the email address follows this formula (all lower case, don’t type spaces or the plus sign): first initial + last name @thestar.ca. You can also reach staff in the Editorial department (newsroom) via phone at 416-869-4300 or fax at 416-869-4328. Editorial staff members can also be contacted within the department they work for.
To reach a freelance writer, please contact the section of the newspaper in which his or her article appeared.
City Assignment Desk
City Editor: Graham Parley
City Hall Bureau
Homes & Condos
New In Homes
Editor: Gale Beeby
Editor: Janet Hurley
Associate Editor, Features: Alison Uncles
Associate Editor, Foreign: Lynn McAuley
Interim Insight Editor: Glen Colbourn
Canada Editor: Mary Vallis
Editorial Page Editor: Andrew Phillips
Opinion Page: Fred Edwards
Photography & Multimedia
Visuals Editor: Taras Slawnych
Photo Assignment Desk
Editor: Ed Cassavoy
Editor: Jon Filson
Editor: Jim Byers
Weekend Editor: Alison Uncles
Assistant: Linda Carter
Editor: Mark Richardson
For details on the Star’s programs for interns, please visit our Internships page.
Vice President, Consumer Marketing: Sandy MacLeod
For home delivery subscriptions, delivery problems, billing inquiries and other customer service matters, please call the numbers below or email us at email@example.com. You may also go to our Subscription page for home delivery information.
Greater Toronto Area
Home Delivery Subscriptions and Customer Service: 416-367-4500
Hours of operation:
Monday through Friday 6 a.m. to 5:30 p.m.
Saturday, Sunday, most holidays 6 a.m. to 1 p.m.
Home Delivery: 1-800-268-9213
Mail Subscriptions (outside Ontario): 1-800-428-3003
Single Copy Sales, Retail Store Delivery, School Delivery or Star Box inquiries: 416-367-2114
Requests for vacation suspension of your home delivery, subscription changes (e.g. payment type or weekend only to 7-day), or change of address notifications can be made by phone at 416-367-4500 or toll-free 1-800-268-9213, or by email firstname.lastname@example.org. You can also use our self-serve online circulation service.
Requests received prior to 3 p.m. Saturday through Thursday will be processed within 48 hours. Requests received Fridays will be processed within 72 hours.
Back issues (print copy) of the newspaper for the past 30 days can be purchased at the regular price from the Customer Accounts Cashier on the fourth floor at One Yonge St. or by mail. The hours are 9 a.m. to 4:30 p.m. Monday to Friday. For mailed copies, the cost is $7 per issue in Canada, $8 per issue to the U.S. and $19 per issue overseas. It will take one to two weeks to receive your order by second-class mail. Call 416-869-4755 to order by credit card or mail a cheque or money order to:
Attn: Back Issues
One Yonge St., 4th Floor
Star Classifieds can be reached at 416-777-7777 or toll-free 1-800-268-8323, by fax 416-814-3270 or by email email@example.com. For death notices, please call 416-869-4229, fax 416-814-3273 or email firstname.lastname@example.org. We accept jpeg or Word attachments only.
For more information or to use our online form to place a classified ad in the newspaper, please visit www.starclassifieds.com.
The Advertising department can be contacted by phone at 416-869-4242, toll-free at 1-800-268-8323 or by email at email@example.com. (Please don’t send attachments.) To advertise in Starweek, please call 416-869-4244.
For specific information, please visit our online media kit.
Stories, photos and pages of the newspaper going back to the first issue in 1892 are available in either electronic or hard copy versions, depending on the date and the item. In some cases, a fee is charged for the service or product. For articles that were published online, there is a free 14-day search tool that can be accessed from the “7-day site search” box in the top grey navigation area of thestar.com.
For the previous seven days of print edition stories, follow the Today’s Paper link on our top navigation and choose the appropriate day for those stories.
For information on reprinting articles, photos and other content, please visit the Torstar Syndication Servicespage.
Every article from the Star going back to January 1, 1985 is available on our online text-only database which can be searched from here. There is a small fee to purchase previously published stories but before selecting, you can view headlines and summaries free of charge. Photographs, obituaries, births, display and classified ads are not included in the database.
To purchase a photo reprint from our archives of images from the past 100 years or from our digital database of recently published photos, please visit Photo & Page Sales or contact us at the phone number and email address below. Please note, we can only sell reprints of photos taken by Toronto Star staff photographers.
You can purchase a full-size reprint of any Toronto Star page, any date, back to 1892. Each page is printed on quality, photographic paper. For more information, please contact us at the phone number and email address below.
Photo & Page Sales
To licence a photo from the Toronto Star archives or from our digital database of recently published photos, please visit GetStock.com or contact us at the phone number and email address below. GetStock offers over one million rights-managed and royalty-free images for editorial and commercial reproduction.
Phone: 416-869-4908 / 866-832-0005
The Toronto Star Pages of the Past is an online archive containing millions of pages as they actually appeared, from 1999 going back to the first day of publication in 1892. Pages of the Past contains all stories and photos as well as ads, birth and death notices, classified ads, stock tables, sports statistic, movie listings, etc. There is a nominal fee to access Pages of the Past and you will need a valid credit card to perform this secure transaction. Click here to begin your search.
Back issues (print copy) of the newspaper for the past 30 days can be purchased at the regular price from the Circulation department on the third floor at One Yonge St. or by mail. The hours are 8 a.m. to 4 p.m. Monday to Friday. For mailed copies, the cost is $7 per issue in Canada, $8 per issue to the U.S. and $18 per issue overseas. It will take one to two weeks to receive your order by second-class mail. Call 416-869-4755 to order by credit card or mail a cheque or money order to:
Toronto Star Circulation
One Yonge St.
- Newspaper content sales, marketing and licensing, and content rights, including reprint permission;
- Pages of the Past, a fully searchable Web-based archive of the Toronto Star going back to 1894;
- Text archives, an online archive for text searches of the Toronto Star, Hamilton Spectator, Kitchener-Waterloo Record, Cambridge Reporter and Guelph Mercury, and selected Metroland titles.
The Syndicate can be reached by phone at
416-869-4994; fax at 416-869-4587; or mail:
Torstar Syndication Services
One Yonge St.
For inquiries about sponsorship or promotions, please send your proposal to firstname.lastname@example.org.
For general inquiries and information about the Toronto Star that you can’t find elsewhere in this section or FAQs, please contact our main switchboard at 1-800-268-9756.
The Star’s Classroom Connection program provides teachers, school librarians and classrooms with a host of free teaching material and daily delivery of the Toronto Star at a special educational rate. For more information, please visit www.classroomconnection.ca.
Please contact us using our webmaster form.
Toronto Star main switchboard
Customer Service (including subscription inquiries, delivery issues, billing inquiries, vacation stops or other customer service inquiries or complaints)
Phone: 416-367-4500 or 1-800-268-9213